FAQ

Find your answer here by browsing these categories.

Getting Started

  • Who sets up my company information (employees, customers, prospects, and tasks) in MoveitPro™?
    The intuitive MoveitPro™ interface is so easy to use that nearly anyone can set up your company information. To simplify the entry process most companies designate one person to enter the initial input of client, job, and personnel information. Then as new jobs and clients come in, any user may be assigned this task.
  • Where is my data stored?
    To ensure secure data access 24/7, MoveitPro™ uses the latest high-quality cloud servers and backup systems, hosted in multiple redundant secure facilities served by OC-48 fiber pipes thousands of miles apart. This setup is designed to be both robust and highly scalable, accommodating increased usage without service degradation.
  • What is the benefit of a web-based application?
    As a web-based moving company software, MoveitPro™ offers secure, anytime, anywhere access to business critical information. Using a simple Internet connection, select managers and associates may log in to the system and access up-to-the-second information, track sales data, and manage employees, saving your company time and money.
  • What is your per-user price?
    MoveitPro’s pricing is based on the size of your moving company, not necessarily per user like other moving software, and all of our features are included for each of our customers.

Support Services

  • How often is my data backed up?
    The servers for MoveitPro™ are backed up above and beyond any of our competitors. Our systems automatically backup all of your mission critical data every five minutes and retains a 90-day history. This means that in the event of a catastrophic loss, at a maximum you would lose less than the last five minutes of data. That said, to date we have not had any failure or loss of any kind. All data is sent to the cloud where it is spread across multiple database copies to ensure that business critical data is always secure. In addition, we regularly update and upgrade our security measures to prevent any unauthorized access, and encourage our customers to do the same.
  • What's the best way to reach you?
    MoveitPro™ prides itself on the level of support it provides. While we are in the office 9-6 Monday through Friday, our chat team and support team are available 7 days a week, 24 hours a day. Allowing you to receive the help you need, whenever your business needs it! 
  • What kind of technology is behind MoveitPro™?
    MoveitPro™ is cloud-based moving software built on Ruby on Rails and MySQL, along with hundreds of other components. Its intuitive interface is easy enough to be customized by anyone, but its inner core is built on a system that even technology experts will love and appreciate.

Template Customization

  • Custom/Automated Emails
    MoveitPro's fully automated email system can help you personalize your emails, customize your header, create a sales funnel, and gain higher quality customer reviews. Different triggers for all your emails ensures that each estimate request receives a response, estimate and invoices get sent out to customers and appointments are accepted. All with tracking capabilities.
  • SMS/Text
    Text your customers and your employees all within the MoveitPro CRM. Similar to emails, SMS can be set up to go out automatically based off triggers, allowing customers to communicate with you easier. You can also receive and send pictures, ensuring you don't miss a job opportunity over timing. 

Additional Services

  • Who does MoveitPro™ Integrate With

    MoveitPro™ has a long list of Lead Providers that we integrate with, ensuring you never miss an opportunity.

    MoveitPro™ also integrates with Intuit QuickBooks and any merchant with an Authorize.Net payment gateway. Yielding in more paid jobs upon completion.  

  • Will you help with content migration?
    MoveitPro™ can help you easily integrate past customers contact information, i.e. name, phone, address. All we need is a simple .csv file of the information.

 

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