Call Center / Sales Manager
Be on the front line while managing a team of call center agents to help our customers and helping everyone achieve their goals.
We are seeking a Sales Manager to join our team! We are a software company for the moving and storage industry. You will be managing a team of agents in helping them have the best customer service in the industry meanwhile bringing incredible value to our customers.
- Hire, onboard and train call center personnel.
- Coach call center staff through challenging customer service issues.
- Evaluate staff effectiveness and performance annually or on an at-need basis.
- Lead team meetings and give presentations to executives.
- Develop monthly, quarterly, and annual call center goals and action plans.
- Prepare work schedules to ensure sufficient coverage.
- Create personnel and supply budgets for approval.
- Ability to multitask and stay organized
- Proficient with basic computer software and phone systems
- Excellent interpersonal, problem-solving and leadership skills
- Ability to stay calm in stressful situations and meet strict quotas
- Strong grasp on the company’s products, services and customer service policies
- Health Insurance
- Dental Insurance
- Vision Insurance
- PTO (Paid Time Off)
- Fitness Center at Office
- Free Breakfast and Coffee every day
What we ARE looking for
- Good attitude & Positivity
- Ability to build rapport with clients
- Punctuality & Reliability
- Exceptional work ethic
- Good tonality over the phone
- Open to constructive criticism
- Customer service skills
What we ARE NOT looking for
- "Only here for a paycheck" attitude
- Unwillingness to improve
- Late to work & unreliable
- Doing the bare minimum to get by
- Negative attitude
- Unfriendly tone over the phone
- Not a team player
- Bad customer service skills
- Part-time and Full-time available